Is the request for an [[Article]] or a [[Book]]?Is the article available Electronically from UML?
[[Yes->Electronic Access]]
[[No->Article Print]]Is the book available at UML?
[[Yes, electronically.->Electronic Access]]
[[Yes, physically, copyright 1990 or newer.->Book Physical]]
[[Yes, physically, copyright 1989 or older.->UserType]]
[[No. ->Document Delivery]]Staff provide the permalink to the user for UM eBooks - permalink and instructions can be provided for HathiTrust available books as well.
[[Restart ->Article or Book]]Is the article available in print at UML?
[[Yes.->Scan4U]]
[[No.->ElectronicArticleReq]]The user is referred to a document delivery request form.
[[Request Made.->GOBI]]Document Delivery will request the item be purchased electronically by tech services (if publication date is 1990 or newer), or request the e-book from another library.
[[The book is from 1990 or newer.->GOBI]]
[[The book is from 1989 or older.->Ebook Request]]
[[Restart ->Article or Book]]Document Delivery checks with Technical Services to see if we can obtain the book via GOBI.
[[Yes we can.->Tech Referral]]
[[No, but we still have the physical copy.->Chapter/ToC]]
[[No, and we don't have a physical copy.->Ebook Request]]
Does the person need a specific chapter or to review a table of contents?
[[Yes.->Scan4U]]
[[No, the whole book.->UserType]]Referred to obtain book in GOBI. Tech Services informs Document Delivery Staff when item is available in Primo - Document Delivery forward permalink to user once available.
[[Restart Form->Article or Book]]Refer the user to the We’ll Scan it For You! guide.
Phase 2 Support Staff will scan relevant content or tables of contents for user.
[[Restart ->Article or Book]]Refer to the Curbside Pickup LibGuide.
Is the publication available in Hathitrust?
[[Yes->Electronic Access]]
[[No.->Curbside Pickup]]The request is cancelled by Phase 2 Support Staff or Document Delivery. The user is referred to a liaison librarian to discuss alternatives.
[[Restart ->Article or Book]]Document Delivery staff request an electronic version from another library.
If content is provided, it is sent to the user by Document Delivery staff. If content is unavailable, proceed to [[Cancellation]].
[[Restart ->Article or Book]]Phase 2 Support Staff deliver item via Curbside Pickup.
[[Restart ->Article or Book]]Who is the user?
[[Grad Student, Post Doc, Faculty or Staff ->Curbside Team]]
[[Undergraduate or Other ->Cancellation]]Document Delivery requests an electronic copy of the book from another institution, forwarding the permalink to the user when available.
If the request cannot be fulfilled electronically by another institution, proceed to [[cancellation->Cancellation]].
[[Restart->Article or Book]]